Online mediation

Mediation works: it gives parties space to speak to each other and find their own solution. But many organizations struggle with a practical problem: parties to conflict are geographically dispersed, work in different locations, or employees now partly work from home. This makes it logistically complicated to bring everyone together in one place.

Online mediation solves this. By conducting mediation via video - via Skype, Zoom or Microsoft Teams - parties can participate from their own workplace or location. This means no travel costs, no logistical complications, faster deployment. And it works: research shows that online mediation is as effective as face-to-face mediation, if well facilitated. In fact, for some parties, online participation feels safer and less confrontational, which can promote realistic negotiations.

Radvance

• Preliminary conversations (individual and online) - Separate conversations with each party in which the mediator handles the conflict content and answers specific questions about online mediation. This helps parties feel comfortable with the online format
• Joint negotiations (online) - The parties conduct online discussions about solution options
under the guidance of the mediator
• Agreements and closing - Record of agreements made in a written agreement

Finalization and benefits
Online mediation gives you the same results as face-to-face mediation - restored communication, sustainable agreements, maintenance of working relationships - but without the logistical complexity. For Parties that are geographically dispersed or work in a hybrid working model, this is significantly more practical.

For employers and case managers, this means being able to intervene faster, less organizational overhead, and lower costs. For employees it means access to mediation without travel tax. And for all parties: the same chance of an acceptable solution, but now in a way that really fits in with modern working methods. Online mediation is therefore mediation when it fits - practical, effective, and accessible.